Hire Agreement Terms & Conditions

OUR TERMS & CONDITIONS CAN BE SUBJECT TO CHANGES WITHOUT GIVING PRIOR NOTICE.

ON-LINE RESERVATIONS AND CHARGES EXPLAINED

All requested booking information must be submitted when placing your rental order on our secured site. When our company receives your on-line reservation, you will receive your acknowledgement of booking by return via e-mail. Please ensure that you submit your correct e-mail address and please advise at least 2 contact telephone numbers.
Following the acknowledgement email will be a confirmation of booking then can take up to 24 hours to be received after the online booking request. For last minute same day bookings your confirmation can take up to 2 hours to be sent. Should you not receive any emails please call us on 01842 812327 quoting your booking reservation number.

DEPOSITS

The branch will request a deposit from you before the vehicle can be released on hire. This deposit will be refunded upon safe return of the vehicle subject to replenished fuel and no additional charges relating to the hire. The standard deposit is £100 but in some circumstances this can be higher depending. Should the branch request a higher deposit you will be contacted in advance.

QUALIFICATION

All drivers must be between the age of 23 and 70 for all rental vehicles and must have at least 2 years of driving experience. If you wish to rent a minibus with 15 seats or over you must present a D1 entitlement category on your licence.
When hiring a 7.5 Tonne Truck its mandatory the driver must also have the correct entitlement needed which is a C1 category on your licence. Vehicles may be supplied outside of the above criteria at the supplier's discretion.
It is the Customers responsibility to ensure that valid Operators licences are in place where applicable.

INSURANCE

Unless requested otherwise all our vehicles supplied will be fully insured for the named drivers on the booking. Exclusions to the policy will be Overhead height damage, tyre damage and windscreen damage. We must obtain a copy of the drivers licence before the vehicle can be hired. Any points or convictions can affect the insurance entitlement so it is imperative that they should be declared upon booking. Failure to declare any points or convictions could make the insurance invalid.

UNLIMITED MILEAGE

BMR operates an unlimited mileage policy.

COLLISION DAMAGE WAIVER INSURANCE

All supplied vehicles will be subject to an excess in the event of accident or damage to the vehicle. Standard Excess is £1000 for Cars, Vans and Buses. Standard Excess is £2000 on all 7.5 Tonne vehicle and above. In the event of your vehicle being involved in an accident or damage has been caused otherwise then you must contact BMR immediately by phone and also in writing. Please note that goods in transit are not covered by the insurance supplied. Exclusions to collision damage waiver are any overhead height damage to any of our vehicles, tyre damage or punctures, glass damage costs, or driving without due care and attention, negligence and dangerous driving in any of our vehicles. All costs incurred by us will be passed onto the customer and charged directly to the credit or debit card that was used when the booking was placed.
Please note that any Heavy goods vehicles supplied i.e. 7.5 Tonne Trucks are not supplied with a spare tyre or Jacks. The reason for this is that it is not possible for this type of vehicle to have a tyre changed by an untrained person and the vehicle has to be jacked up by specialised lifting gear. So, if a vehicle of this type is on hire to any of our customers and a puncture occurs, then, it will be the customer's responsibility to locate a professional tyre replacement company and pay the cost required to replace the damaged tyre. This even applies if a puncture occurs overseas. BMR will not pay any incurred costs relating to this situation or to any theft of any parts on our hired vehicles.

FUEL

Fuel needs to be replaced to the levels of the rental agreement which is given upon collection.
If fuel is not replaced to the correct levels the branch will charge £1.99 plus VAT per litre to replace the fuel used.

CANCELLATION POLICY

Should you request to cancel your reservation you will be subject to a cancellation fee of £35 plus VAT. If you cancel your reservation with 72 hours of the hire to commence then no refund will be refunded and the full cost of hire still applies.
Same day bookings – should you wish to cancel a booking made the same day 100% costs will apply and no refund will be given.

LONDON CONGESTION CHARGES, PARKING AND SPEEDING FINES

It is the hirer's responsibility, to pay all London congestion charges, parking and speeding fines. If our company receive notification of an unpaid fine, then we will charge the amount of the fine plus a £35 plus VAT admin charge to the card used upon booking.

LOSS OF VEHICLE KEYS

In the event of the rental vehicles keys being mislaid, lost, or stolen, then our company will charge for the courier charges to deliver the spare keys plus the total cost to replace the missing keys and reprogramming of central locking key fob if required.

PROVISION OF VEHICLES

Please note that we have the right to refuse to provide a vehicle to any customer who is, in our opinion, unfit to drive or does not meet eligibility requirements. In such circumstances your contract with us will terminate immediately.

YOUR REQUESTED RENTAL VEHICLE

Every effort is made to supply the model of the rental vehicle of your choice. However, there may be occasions that a substitute vehicle of the same size and specification may well be supplied in place of the requested vehicle due to lack of availability. In addition, we cannot guarantee a specific colour of vehicle.

EARLY RETURNS

Please note that we will not issue any refunds should you return the rental vehicle supplied before the pre-arranged termination time and date.

RENTAL VEHICLES SUPPLIED TRAVELLING TO OTHER EEC COUNTRIES

We allow our rental vehicles to be taken abroad to EEC members and European insurance cover is supplied. This also includes Ireland and Northern Ireland. Under no circumstances will we allow any of our rental vehicles be taken abroad without our prior consent. All customers will be required to leave a deposit before the vehicle leaves. Check the DVLA web for full details also tacho cards will be required for buses and trucks.
Please note we do not supply maps, high visibility jackets, triangles or headlight converters for your journey and you must purchase these at your own cost.

CONTINUOUS PAYMENTS

By contracting with BMR you are agreeing that we have the right to take additional payments where the following situation occur:

  • Any fine applicable to the hire by any entity that has the right under UK law to enforce such.
  • Any fuel charges for reinstating the fuel tank to a previously agreed level at the point of vehicle return.
  • Any incidental vehicle damage, that is damage not covered by insurance, up to excess limit.
  • Extension of vehicle hire, by direct customer request, will be charge at the same rate as the initial hire.

VEHICLE THEFT

It is essential that you do not leave the keys in the car whilst you are not driving the vehicle. If the vehicle is stolen as a result of customer negligence the insurance is void and you are liable for the full value of the vehicle. Once your rental has ended do not leave the keys inside the vehicle under any circumstances.

VEHICLE EQUIPMENT FOR EUROPEAN INSURANCE

BMR do not provide any equipment with our vehicles, i.e. high viz jackets and European kits needed for European rules and regulations, these are to be supplied by the hirer.

DRIVERS LICENCE

We will require full details of your licence to enable us to supply Insurance coverage on the vehicle requested.
To view and share your licence information please click the following link https://www.gov.uk/view-driving-licence

PRIVACY POLICY

What information do we collect?
We collect information from you when you fill out a form. When ordering or registering on our site, as appropriate, you may be asked to enter your: name or e-mail address, address, telephone number, and payment information. You may, however, visit our site anonymously.

What do we use your information for?
Any of the information we collect from you may be used in one of the following ways:

  • To improve customer service (your information helps us to more effectively respond to your customer service requests and support needs)
  • To process transactions
Your information, whether public or private, will not be sold, exchanged, transferred, or given to any other company for any reason whatsoever, without your consent, other than for the express purpose of delivering the purchased product or service requested.

How do we protect your information?
We implement a variety of security measures to maintain the safety of your personal information when you place an order or access your personal information.

Do we disclose any information to outside parties?
We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. We may release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others rights, property, or safety.

Childrens Online Privacy Protection Act Compliance
We are in compliance with the requirements of COPPA (Childrens Online Privacy Protection Act), we do not collect any information from anyone under 13 years of age. Our website, products and services are all directed to people who are at least 13 years old or older.

Online Privacy Policy Only
This online privacy policy applies only to information collected through our website and not to information collected offline.

Your Consent
By using our site, you consent to our web site privacy policy.

Changes to our Privacy Policy
If we decide to change our privacy policy, we will post those changes on this page, and/or update the Privacy Policy modification date below.
This policy was last modified on 23rd November 2016

Contacting Us
If there are any questions regarding this privacy policy you may contact us using the information below.
Brandon Motor Rentals Ltd
31 Putney Close
Brandon
Suffolk
IP27 0PA
Telephone 01842 812327

COMPLAINTS PROCEDURE

Our company is confident, that the service we offer to all of our customers will be of the highest standard and that your rental vehicle supplied will be very satisfactory. However, should you wish to lodge a complaint, then this must be submitted via e-mail within 28 days from the commencement day of your rental vehicle being supplied. Please email: customerservice@bmr-rentals.com
On receipt of your e-mailed complaint we will then investigate and respond within 7 working days. Please note, that any complaint received later than the 28 days, cannot be accepted.